Dogs: You are responsible for the conduct of your own dog during our classes and workshops at all times. Please be aware of other dogs and do not allow your dog to approach others without asking the handlers; some dogs may be uncomfortable around other dogs or people and handlers may be working through these problems by closely monitoring their dog’s proximity to others. DOGS MUST BE KEPT ON A LEAD at all times unless hiring the Secure Field for exclusive use, or as directed by one of the Developing Dogs or Wood and Woof teams.
DOGS MUST BE ON LEAD IN THE CAR PARK AREA AT ALL TIMES
If your dog becomes anxious, barking, growling or in any way uncomfortable during one of our classes we will take immediate action to help them cope. This includes moving them to a quieter part of the training space, or asking you to take them outside to give them a break. We NEVER punish barking, growling etc – they are the only methods your dog has for communicating their discomfort. In some circumstances we will ask you to leave the class and work with you to find a more appropriate class or 1:1 to meet your needs. If your dog is aggressive towards another dog or person this indicates they are too close and cannot cope in the environment, which is against our ethos and aims. We do not allow dogs who are aggressive – which includes barking and growling – towards other dogs in our general classes but we do offer specific classes where we are able to give dogs greater space, and help you and them learn to feel comfortable around other dogs. We can also, after assessment, allow dogs in to our classes once we have agreed a specific management plan with you. This is entirely at our discretion.
Please pick up after your dog and use the poo bin provided. If your dog toilets indoors please use the cleaning equipment available to clear up after them.
The car park has little shade and cars MUST be covered appropriately to keep cars cool in warm weather. Water and adequate ventilation are essential. Developing Dogs and Woof and Wood reserve the right to ask owners to leave and take their dogs home should the dog’s welfare be compromised.
Fees: Payment of the course fees will secure a place on a course. We are sorry but we are unable to hold places open without payment.
Cancellations by You: If you need to cancel a booking you may do so up to 14 days prior to the start date of the course or appointment. This includes cancellations for illness etc. In such circumstances an email must be received by Woof and Wood more than 14 days prior to the event and a full refund minus a £20 administration fee will be made. Cancellations received less than 14 days before the event will not be entitled to a refund unless the place can be re-sold. A £20 admin fee will apply in those circumstances. Refunds can and will only be made by the same method the original payment was received. We do not offer a refund or replacement class for classes missed once a course has started. If you do not attend for any reason you forfeit that lesson or course of lessons.
We do not offer a refund or replacement session for any bookings to use the field if you are unable to attend your scheduled slot. You can rearrange your slots via the online booking system up to 24 hours before your booking time.
Cancellations by Us: In the event that we need to cancel the course due to unforeseen circumstances, a full refund will be made to all delegates within 14 days of the cancellation date. Notification of cancellation will be made to all delegates by email. Refunds can and will only be made by the same method the original payment was received. Should this occur on the actual date of the course we will attempt to make contact by telephone wherever possible. We will also post a cancellation notice on Facebook (DevelopingDogs), and the website www.developingdogs.co.uk providing that Internet access is available.
Training Methods & Equipment: Woof and Wood is proud to follow the APDT, UK Code of Practice.
Harsh handling, physical or emotional intimidation, choke or pinch collars, spray collars, electronic training collars or hand held spray devices will not be allowed on site and anyone who wishes to use such techniques will be asked to refrain, and to leave if not willing to train without pain, fear or intimidation. No refunds will be given in these circumstances.
Health & Safety: All attendees agree to abide by the health & safety instructions given by the organisers, in particular, evacuation procedures in the event of a fire.
Parking: Developing Dogs and Woof and Wood take no responsibility for damage/loss to cars parked on their premises. Guidance will be given on arrival on where to park. Please park considerately as space is limited.
Using the Field: Our field is naturally managed fen land. It is uneven and contains several natural hazards such as a pond, rabbit warrens and bramble patches, as well as the Confidence Course. The fences are a minimum of 4ft high. Use of the field does not include the 6ft fenced paddocks or any of the equipment within those paddocks.
When using the field, please ensure you have vacated the field and that your dogs are back in your car before the end of your time slot. Many people walking here do so because their dogs are reactive to other dogs and they cannot get them out of their car if there are other dogs in the car park.
Please do not bring dogs with potentially contagious illnesses to walk in the field. Bitches in season are allowed.
You, and your dog, walk there at your own risk and agree to abide by all the above conditions.
Privacy Policy
Woof and Woof collects and uses information to provide services and to meet the needs of our clients.
Everything we do with information about living people – such as how we collect it and who we share it with – has to comply with the Data Protection Act. A key part of this is being open about how we use information and what rights you have in respect of information we hold about you.
If anything in this notice is not clear, or if you have further queries, please get in contact with the Data Protection Officer using the details at the end.
What information do we hold
We collect information about people who book our services on site, or at their home.
The specific details collected, and how, vary depending on the service being provided. They will begin with the standard contact details - name, email address - and then any additional information we will request during correspondence e.g home address for home visits.
Why do we have it and what do we use it for
The information collected is used for the following purposes:
To confirm bookings and provide essential information related to the booking.
To operate the Woof and Wood booking system (Acuity scheduling) and deliver the services that the individual has requested.
To contact individuals to inform of services that may be of interest, or relating to existing bookings.
Whenever we use information, we always limit this to only the details that are needed and we ensure that it is used safely and securely. Only Woof and Wood staff have access to the secure booking system.
Under article 6 of GDPR we are required to tell you under which lawful basis we are processing your data. In this instance we are processing your data under Legitimate Interests, specifically to:
- maintain our existing business relationship with you;
- to know not to contact you if you inform us that you no longer wish for anyone to contact you.
How long we keep hold of information for
We keep your information for as long as it is required to provide a service to you. We delete your information from our booking system 3 years after your last contact with us.
What rights you have
You have various rights around the data we hold about you.
Right of access (to receive a copy of your personal data)
Right to rectification (to request data is corrected inaccurate)
Right to erasure (to request that data is deleted)
Right to restrict processing (to request we don’t use your data in a certain way)
Right to object (generally to make a complaint about any aspect of our use of your data).
If we are processing your information based on you giving us consent to do so, you have the right to withdraw your consent at any time. Doing so may mean we are unable to provide the service you are hoping to receive and the implications of you giving or withdrawing your consent will be explained at the time.
If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Data Protection Officer. You can also report concerns to the national regulator, the Information Commissioner’s Office. Their details can be found on their website:
https://ico.org.uk/concerns/handling/
Contact details
If anything in this notice is not clear, or if you have further queries, please get in contact with the Data Protection Officer.
Email: info@woofandwood.co.uk Subject: Data Protection Officer
Disclaimer
We seek to provide high quality information and have made every effort to ensure that this information is accurate and up to date. However, we are unable to give any guarantee as to the accuracy of the information on the website and can accept no liability for any loss, damage or inconvenience which may be caused by relying on any such information.
We take reasonable steps to ensure that any external website that we provide links to or any information provided by third parties is not offensive or defamatory, however we are unable to take responsibility for the contact of any such information or website maintained outside of Woof and Woof.
This privacy policy applies only to the Woof and Wood website. If you transfer to another site, please read the privacy policy relating to their information. We will not transfer personal information to other sites, unless you have been advised that we will do so.
Social Media: We are active users of social media including but not limited to Facebook, Instagram, Twitter. We take photos and videos on site and will share them. If you do not wish your images to be used please let us know at the time of booking.
Newsletter: We will send you an email asking if you wish to be added to our newsletter. You can opt out at any time.
Collecting information automatically
We use Google Analytics to track user activity which in turn helps us to improve the website. These statistics do not contain personal data and cannot be traced back to an individual.
Information security
The website pages which are used to collect your personal details are protected by a digital certificate called a “Secure Socket Layer” This is installed onto the web server to ensure that the information being transmitted is secure and to encrypt that information which makes it virtually impossible to intercept that transfer.
The certificate details can be found by clicking on the padlock icon on the bottom right hand corner of a secure page.
Copyright and disclaimer statement
Copyright
All material on these pages, including without limitation text, logos, icons, photographs and all other artwork, is copyright material of Woof and Wood, unless otherwise stated. Use may be made of these pages for non-commercial purposes without permission from the copyright holder. Commercial use of this material may only be made with the express, prior, written permission of Woof and Wood.
Material provided by any third party, including material obtained through links to other sites from the Woof and Wood’s pages, is likely to be the copyright material of the author. Permission to copy or otherwise use such material must be obtained from the author.
Disclaimer
Woof and Wood seeks to ensure that information contained in these pages is accurate. However, no liability, other than in respect of death or personal injury, or responsibility is accepted arising from reliance upon the information contained in these pages or any other information accessed via this site, including without limitation for information reached via links on this site to external sites.
Woof and Wood holds and processes personal data in accordance with all current legislation relating to data protection.